The Product

Dealerweb is the ultimate sales tool, sales process and enquiry management system. Dealerweb is more than just an electronic diary; it’s a tool that helps dealers sell more cars, more profitably and with improved customer satisfaction. Dealerweb also helps to identify and measure KPI’s within the sales process, allowing you to improve performance and benchmark progress. After all, if you can’t measure it, you can’t fix it.

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Dealerweb is the ultimate showroom and enquiry management system.

Dealerweb provides a flexible and if required bespoke approach, integrating with and supporting your sales process from logging an enquiry through building a deal to producing an order form. Links are available with other service providers including manufacturer systems, SMS text messaging, HPI and Experian, vehicle valuation data, finance companies and your DMS.

The Easiest System to Use on the Market

Keep it simple and keep it fast has always been one of our philosophies. There are so many systems out there that are both complex and slow, and therefore do not get used. In the fast paced world of automotive retail, a system needs to be easy and quick enough to keep up with the rigorous demands of the Sales Team.

Enhancing the Customer Experience

Dealerweb is the first true customer facing system on the market. We don’t want a computer screen to act as a barrier between the customer and Sales Executive.

Fully Integrated Vehicle configurator and F&I module

Dealerweb enables more customer interaction in the buying process through our fully integrated vehicle configurator. Customers are taken through the configuration process with the Sales Executive, enhancing both the customers’ overall buying and dealership experience. Our fully integrated F&I and profit module gives you unparalleled control when it comes to deal stacking and profit. We also provide fully customised ‘Deal Books’, fed with profit figures automatically and in real time as deals are done.

Tools for Sales Executives

Dealerweb provides Sales Executives with the tools they need to plan and record their day to day activity. With an easy to use diary system planning contacts, follow-ups and handovers could not be simpler. Customer information including appraisals, contact history, offers and orders are all stored in an easy to access customer or enquiry record. Sales Executives can also send emails, SMS texts and letters at the touch of a button.

Tools for Sales Managers

Dealerweb gives Sales Managers the tools they need to effectively manage their Sales Team. Instant visibility of sales team activity gives Sales Managers valuable insight into Sales Executive performance, helping to identify coaching needs and ultimately driving success and results day after day. Our real-time management reporting suite is second to none, providing access to key management information within seconds.

Marketing Module

Our fully integrated marketing module makes communicating to a selected group of people in your database easy. Within seconds, you can produce a letter, send an email or SMS text message to a select customer or prospect group, staying a step ahead of the competition.

Telephony Solution

Our fully integrated telephony solution provides two-way recording of all inbound and outbound calls, and stores the file under the customer/enquiry record on Dealerweb. Management can easily review and listen to all conversations, enabling the provision of coaching and advice, helping to improve customer satisfaction and appointment rates.

Website Integration

Web enquiry levels are dramatically increasing, with following these enquiries up affectively of the upmost importance. We offer full website integration, with all new web enquiries being sent directly into the Dealerweb diary for a Sales Manager to allocate for follow-up. We can also provide valuable outcome reporting of those web enquiries, for example how many were demo'd, how many offers were made and how many of those web enquiries resulted in an order being placed.

Third Party Integration

We offer integration with third party information providers and systems such as DMS’s, vehicle ID and valuation data and manufacturers.

Sales Process Training & Management Review

We offer bespoke, tailor made sales process training packages targeted at all levels of previous experience. Whether it's how to convert more telephone enquiries, the effective management electronic enquiries or the complete sales process, our consultants have the knowledge and experience to equip your sales team with the tools they need to not only to convert more enquiries, but how to improve customer retention rates.

We also offer a comprehensive suite of Dealerweb training, ranging from new starter workshops, to management reviews, ensuring that our customers are always getting the most out of their system.